Refund & Cancellation Policy

Everything we make is prepared fresh for your order. Once we start preparing an order, we buy ingredients and set aside time for it, so orders cannot be refunded once preparation has started.

Online pickup orders

• Cancel 3 or more days before your pickup date: full refund.
• Less than 3 days before your pickup date: preparation has started, so we can’t offer a refund.
• Changing your pickup date: ask at least 3 days before your original date and we’ll move it if the new date is available.
• Missed pickup: if you don’t collect your order and haven’t contacted us, it can’t be refunded.

If something isn’t right

If there’s a problem with your order, email us within 24 hours of pickup with a photo, and we’ll make it right with a replacement or a refund.

Catering

Catering is booked once you approve your quote and pay a 50% deposit. The deposit is refundable if you cancel at least 14 days before your event. After that, preparation and planning for your event have begun and the deposit is non-refundable. Any other terms for your event are included in your quote.

How to cancel or ask for a refund

Email orders@watandelights.com with your order number. Approved refunds go back to the card you paid with, and usually appear within 5 to 10 business days depending on your bank.